Pixeleya is committed to providing high-quality services and ensuring client satisfaction. This Refund Policy outlines our guidelines regarding refunds for various services.
Refund Eligibility:
We do not typically offer refunds for web development services, marketing services, or advertising campaigns. However, exceptions may be considered under the following circumstances:
Revisions:
Clients are entitled to request revisions for web development projects. We are committed to making necessary revisions until the client is satisfied. Revisions will be completed promptly, and feedback is encouraged for a collaborative development process.
Refund Eligibility:
Refunds are applicable for video and graphic design services under the following condition:
Unlimited Revisions:
We offer unlimited revisions until the client is satisfied. It is our commitment to delivering designs that meet the client's expectations.
No Guarantee:
Pixeleya does not guarantee specific sales or profits resulting from marketing services. While we ensure engagement and reach, actual sales are dependent on various factors beyond our control.
Refund Request:
Clients seeking a refund must submit a written request detailing the specific reasons for the refund.
Refund Approval:
Refunds will be considered and approved based on the eligibility criteria mentioned above.
Rights Revocation:
Upon approval of a refund, the client forfeits the rights to use any products or services associated with the refunded payment.
Client Responsibilities:
Clients are responsible for providing clear specifications and feedback during the development or design process.
Revisions should be requested promptly to ensure project timelines are met.
Pixeleya Responsibilities:
Pixeleya is responsible for delivering services as per the agreed specifications and within reasonable timeframes.
We are committed to addressing client concerns and providing revisions as needed.
For refund requests or any inquiries related to our refund policy, please contact us.
